On this team, you’ll share your passion for Apple products and services as you build relationships with customers, partners or program members. See available Online Support roles Technical Support and Customer Supportīe the voice of Apple, helping customers with live support by phone, chat or email. Areas of work include Content Editing, Graphic Design, User Experience Design, Production, Web Analysis, Content Strategy and Programme Management. As part of this group, you could work on our industry-leading support website, our support apps, customer community forums or social media. Online SupportĬreate the online experiences that deliver Apple support to customers throughout the world. If I can fix their problem, it’s like I’m helping them get their world back.įind a team and begin your own story here. I want them to know that solving their technical issue means as much to me as it does to them. I understand they’ve got their photos, home videos, documents and music on their devices. As a friendly voice of Apple, I want them to feel like they’re part of our extended family. How do you approach each customer interaction?Įvery call means a new opportunity for me to help our customers. I get the benefits of an office community from the relaxing environment of my home. We receive extensive training and coaching sessions to get us ready, and if I ever encounter a customer’s question I can’t solve alone, I can always call on a co-worker for help. While there are thousands of At Home Advisors around the world, Apple does a great job keeping us all connected. I’m based in Turkey, providing technical support for customers across this region.
What’s it like working for Apple from your home? I get to work in a field I’m passionate about - technology - and help people use Apple products to pursue their own passions. That’s what led me to become an Apple At Home Advisor. But I wanted a job that allowed me to interact with people as well. I went to graduate school for physics, so I knew I wanted to work in science and technology. Why did you decide a career at Apple was right for you?
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